Operating at the Intersection of Technology and the Capital Markets
Tag: CRM
Sure, Salesforce (ticker: CRM), and other customer relationship management (CRM) applications allow users to take notes and capture other useful customer information. One key area where Salesforce and its CRM competitors fail is in the area of tracking user behavior. For example, if I am XYZ Corp., a Software company that delivers its products via … Continue reading Salesforce (CRM) Fails In One Key Area
Back in December I wrote that Oracle (ORCL) should acquire Salesforce (CRM). Activist investor Elliott Management may force a CRM sale, Oracle is the natural acquirer in our view. Salesforce has not had an operator at the helm capable of driving operating margin expansion since Keith Block left his co-CEO post in February 2020. Salesforce … Continue reading A Salesforce Sale?
I would not be surprised to see Salesforce (CRM) and Oracle (ORCL) combine in 2023 or 2024. A Salesforce, Oracle deal used to be rumored back around the time of CRM's 2004 IPO which raised $110 million. At that time Oracle Co-Founder & CEO Larry Ellison was pushing hard on building ORCL's Application layer (largely … Continue reading Oracle + Salesforce
It is a joke that we are in December and Snowflake (SNOW) did not publish a FY 2024/calendar year 2023 outlook: https://investors.snowflake.com/events-and-presentations/default.aspx SNOW remains overvalued at about 15x calendar 2023 Revenue (assumes CY'23 Revenue of $3 billion). That will change next year. It is not surprising that Bret Taylor is no longer Salesforce (CRM), Co-CEO … Continue reading Snowflake & Salesforce: Outlooks & Leadership
When it comes to Technology companies, headcount reductions are rarely "one & done". This used to be especially true of Bay Area Technology companies which are famous for lacking operating discipline (i.e. cost discipline). However, the Bay Area aversion to running profitable businesses has permeated the Tech sector over the past 12 years of easy … Continue reading Tech Company Layoffs Are Rarely “One & Done”
I have never witnessed a Technology company that so obviously lacks Product Market Fit ("PMF"), choose to ignore this existential weakness and instead focus on M&A litigation. Twitter (ticker: TWTR), has its priorities out of order. Perhaps it is because Twitter knows that it lacks PMF and the culture to solve the problem that it … Continue reading Twitter Is A Dumpster Fire
Meta Platforms/Facebook (META) should acquire Intuit (INTU). Meta's Facebook unit has peddled its wares to small businesses for some years. To this end, META agreed to acquire Kustomer (provider of CRM tools to small businesses), in November 2020. That deal finally closed in February 2022. Acquiring Intuit would advance the execution of Meta's small business … Continue reading Meta (Facebook) Should Acquire Intuit
Naming Bret Taylor Salesforce's Co-CEO is hardly a surprise. In March we wrote that Bret Taylor - Salesforce's then COO - could be next in line for Salesforce's CEO chair. Mr. Taylor was named Co-CEO effective immediately. Read the press release HERE. See our CEORater profile of Mr. Taylor below. Salesforce Co-CEO Bret Taylor https://soundcloud.com/ceorater
We expect CEOs and CFOs to retire at a record pace over the next 12 months due to burnout associated with COVID-19. Last year senior executives scrambled to set-up Work-from-Home environments. This year it will be another headache, namely defining back-to-the-office policies and executing them. At many companies it is the CFO who is the … Continue reading We Expect CEOs and CFOs To Retire at A Record Pace
Rewriting Salesforce's (tkr: CRM) technology stack to be "Slack first" would seem to be a risky bet. Run a Google search on "Slack fatigue". Users are tired of constantly being pinged by inbound Slack notifications. Between email, texts, Slack messages and other distractions, no wonder employees find it difficult to do the type of work … Continue reading Salesforce’s Risky Bet
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